Shipping & Return Policy

Shipping Policy

At INOVT, we are committed to delivering high-performance cycling components with reliable and efficient shipping service.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Time

Estimated delivery times:

United States & Canada: 7–15 business days

Europe: 7–15 business days

Asia-Pacific: 5–8 business days

Other regions: 7–15 business days

Please note that delivery times may vary due to customs clearance, local courier delays, weather conditions, or other circumstances beyond our control.

Customs & Import Duties

International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

INOVT is not responsible for delays caused by customs procedures.

Shipping Damage

All INOVT products are carefully inspected and securely packaged before shipment.

If your package arrives damaged, please contact us within 7 days of delivery with:

Order number

Photos/videos of the damaged package

Photos/videos of the product damage

We will review the case and provide an appropriate solution.

Return Policy

We want every rider to be satisfied with their INOVT product. If you are not completely satisfied, we offer a return option under the conditions below.

Return Eligibility

Products may be returned within 30 days of delivery if:

The product has not been installed or used

The product remains in original condition

All original packaging, accessories, and documentation are included

Returns that do not meet these requirements may not be accepted.

Non-Returnable Items

The following items cannot be returned:

Products that have been installed, ridden, modified, or damaged

Products without original packaging

Custom-made or personalized products

Clearance or final-sale items

For safety reasons, carbon components that have been installed or ridden cannot be returned.

Return Process

To request a return, please contact:

Email: support@inovt.cc

Please include:

Order number

Reason for return

Photos of the product condition

Do not send products back before receiving return authorization from INOVT.

Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

The product received is defective

The wrong product was shipped

The damage occurred before delivery

We recommend using a trackable shipping service for all returns.

INOVT is not responsible for returned packages lost during transportation.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be issued to the original payment method within 5–10 business days.

Original shipping fees are non-refundable unless the return is caused by an INOVT error.

Contact Us

If you have any questions regarding shipping, returns, or product support, please contact:

INOVT Customer Support
Email: info@inovt.cc
Website: www.inovt.c